FAQs
Common Questions & Answers
What areas do you cover?
We collect passengers travelling to and from Dorset, with regular coverage across the east of our county including Dorchester, Weymouth, Portland, the Purbecks, Swanage, Wareham, Blandford Forum, Wimborne, Poole, Bournemouth and Christchurch.
Our drivers provide transfers to destinations throughout the United Kingdom, including airports, cruise terminals, ferry ports, marinas, hotels, business locations and event venues.
Which airports do you serve?
We provide private transfers to all major UK airports and private aviation terminals. Popular destinations include Heathrow, Gatwick, Stansted, Luton, London City, Southampton, Bournemouth, Bristol, Exeter, Birmingham, Farnborough and Biggin Hill.
Other airports and private aviation hubs can be arranged on request.
Which cruise and ferry ports do you visit?
We provide door-to-terminal transfers to cruise ports, ferry terminals and private marinas throughout the United Kingdom.
Regular destinations include Southampton, Portsmouth, Dover, Harwich, London, Liverpool and Poole. We can arrange both your outward journey and your collection following your cruise.
We cover transfers to Marina's and yacht anchorage's across the South Coast ranging from Fowey & Dartmouth in the SW to Brighton and Dover in the SE via Portland, Poole, Ocean Village, Hamble, Gunwharf, Chichester and others.
Can I book a return journey?
Yes. You can arrange your outward and return transfers together, whether you are travelling to an airport, cruise terminal, business meeting, event or another UK destination.
Booking both journeys in advance provides added reassurance that your transport is organised before you travel.
How do I request a quote?
You can request a quote by telephone, WhatsApp, email or through the enquiry form on our website.
Please provide your collection point, destination, journey date and time, number of passengers, luggage requirements and any flight or sailing information. We will then send you a fixed price, no-obligation quotation.
Are your prices fixed?
Yes. Your fare is agreed and confirmed before you travel, so there is no meter and no unexpected increase caused by ordinary traffic conditions.
Your quotation is based on the journey details you provide. Additional stops, extended waiting time or undeclared passengers and luggage may result in an additional charge.
When is my booking confirmed?
Your journey is confirmed once you have received written confirmation from us. This will include your collection details, vehicle information and agreed fare.
Please check the confirmation carefully and let us know promptly if anything needs to be corrected.
What happens if my flight or ship is delayed?
We monitor flight and sailing information when you provide your flight number or vessel details at the time of booking.
If your arrival is delayed, we will make reasonable adjustments to your collection time at no additional charge, subject to driver availability. Please contact us as soon as possible if your flight is diverted, cancelled or significantly delayed overnight.
If you are significantly delayed due to illness, accident or other unforeseeable situation we will never leave you stranded. Our aim is to always go above and beyond to get you home after your journey.
Where will I meet my driver?
For collections from your home, hotel or workplace, your driver will contact you on arrival and wait at the agreed collection point.
At airports, your driver will meet you near the arrivals exit or at another location specified in your booking confirmation.
At cruise and ferry terminals, your driver will wait in the designated passenger collection area.
How much waiting time is included?
Airport and cruise terminal collections include up to 60 minutes of waiting time from the confirmed landing or docking time. This allows time for disembarkation, immigration, baggage reclaim and customs.
For other collections, up to 15 minutes of waiting time is included from the agreed collection time. Additional waiting may be charged at the applicable hourly rate.
Please refer to our full Terms and Conditions for complete details
What vehicles do you use?
Our fleet includes carefully selected luxury and executive vehicles such as the Hyundai Santa Fe Calligraphy, Lexus ES 300h and Mercedes E300de.
Vehicle selection is based on passenger numbers, luggage requirements, journey type and availability.
All vehicles provide a comfortable, private and professionally presented environment.
How many passengers can you carry?
Our executive saloons generally accommodate up to three passengers with luggage.
The Hyundai Santa Fe can accommodate three passengers with multiple large suitcases, or up to five passengers when travelling with hand luggage only.
Please tell us your exact passenger and luggage requirements so that we can allocate a suitable vehicle.
Can you accommodate large or unusual luggage?
Yes, subject to vehicle capacity. Please tell us about all luggage when requesting your quote, including large suitcases, golf clubs, wheelchairs, pushchairs, sports equipment or other oversized items.
Providing accurate information allows us to select a vehicle with sufficient passenger and luggage space.
Do you provide child seats?
Passengers are responsible for supplying a suitable child seat or booster seat when one is required.
Please tell us about any child-seat requirements when making your booking. Where arranged in advance, we may be able to help source a suitable seat, although this may involve an additional charge.
Are your journeys private?
Yes. Every booking is for the exclusive use of you and your travelling party. We do not combine your journey with unrelated passengers.
Your itinerary and travel arrangements are handled discreetly, making the service suitable for families, business travellers and clients who value privacy.
Do you provide corporate and executive travel?
Yes. We provide discreet, professionally presented transport for meetings, airport journeys, customer visits, conferences, roadshows, events and other business requirements.
Regular corporate clients may also benefit from priority booking, streamlined invoicing and dedicated account management, subject to account approval.
Are your drivers licensed and insured?
Yes. Sea & Sky Luxury Transfers is a licensed private-hire operator. Its drivers and vehicles are appropriately licensed and insured for private-hire work and are subject to the relevant safety and licensing requirements.
All journeys must be booked in advance, as we do not operate as a street-hail taxi service.
Do you operate at night, on weekends and on public holidays?
Yes. Our transfer service operates 24 hours a day, seven days a week and throughout the year.
Early-morning departures, late-night arrivals and weekend journeys are welcome, although advance booking is recommended to secure your preferred vehicle and collection time.
Can I change my booking?
We will always try to accommodate changes to your collection time, location, destination or vehicle requirements, subject to availability.
Please contact us as early as possible. A change to the journey may result in a revised quotation.
What is your cancellation policy?
Cancellations made between 24 and four hours before collection may incur a charge of up to 50% of the fare. Cancellations made less than four hours before collection, or failure to attend the collection, may incur the full fare.
Please refer to our full Terms and Conditions for complete details
How far in advance should I book?
We recommend booking as early as possible, particularly for airport transfers, cruise departure days, school holidays and major events.
Short-notice bookings are welcome and will be accommodated whenever a suitable driver and vehicle are available.
The operational details noted in the above FAQs reflect Sea & Sky Luxury Transfers Ltd.’s published coverage, services and 24/7 availability; its current vehicle capacities; and its terms covering pricing, delays, waiting time, child seats, amendments and cancellations (seaskyluxurytransfers.com).